Who operates Raso

Raso is operated by Xirosys Cloud Private Limited. In this policy, “Raso,” “we,” and “us” refer to Xirosys Cloud Private Limited and the Raso service.

Information you provide

  • Account details such as your email address, authentication provider, provider-specific account identifier, linked sign-in methods, and display name. If you choose Sign in with Apple, Apple may provide a private relay email address instead of your personal email address.
  • Planning details such as age, sex used for nutrition calculations, height, weight, goals, dietary preferences, allergies, disliked foods, cooking preferences, budget, and household information
  • Meal plans, saved recipes, grocery selections, meal and weight logs, check-ins, ratings, feedback, and other actions you choose to record
  • Posts, comments, reactions, reports, and photos you choose to share if Raso social features are available
  • Messages and attachments you send when you contact support or report a problem
  • Email address and preferences when you join early access or request product updates

Information collected automatically

  • Basic device, app version, browser, IP address, request time, performance, security, and diagnostic information
  • Pseudonymous product events such as app opens, page views, planner actions, paywall views, and feature use
  • Referral pages and campaign tags when available
  • Subscription status, product identifier, purchase and renewal state, and store transaction identifiers supplied by Apple, Google, or our subscription processor. Raso does not receive your full card number.

How we use information

  • Create and secure your account, link the sign-in methods you choose, keep you signed in, and revoke linked Apple credentials when you delete your account
  • Generate and personalize recipes, meal plans, grocery lists, progress views, and recommendations
  • Provide subscriptions, restore purchases, and control access to paid features
  • Operate, troubleshoot, protect, and improve the app and website
  • Respond to support, privacy, safety, and moderation requests
  • Send requested service messages and product updates, with unsubscribe controls where applicable
  • Meet legal obligations and enforce our terms

Health and nutrition information

Raso uses the nutrition, preference, allergy, weight, and goal information you provide to deliver the planning features you request. Raso is a general wellness and planning product, not a medical service. Do not use it for diagnosis, treatment, or emergency decisions.

We do not send your email address, weight, allergy details, health-profile values, diagnoses, or free-text health notes to general growth analytics.

Service providers and processing locations

We use providers that process information for hosting, authentication, databases, storage, email, analytics, app distribution, purchases, and customer support. These may include Supabase, Render, Cloudflare, Vercel, Resend, PostHog, RevenueCat, Crisp, Apple, and Google, depending on the feature you use.

When you open in-app support, Raso sends Crisp your display name, account email, an opaque support identifier, and the messages you choose to send. Crisp may also process network and diagnostic information such as IP-derived country for service security and spam prevention. Raso currently disables support photo, file, audio, and phone-number inputs.

Information may be processed in countries other than your own where we or our providers operate, subject to applicable contractual and legal safeguards.

Sharing and sale

We share information with service providers only as needed to operate Raso, with authorities when legally required, or in connection with a business transaction subject to appropriate safeguards. We do not sell personal information. Public posts and profile information are visible according to the audience controls shown in the app.

Retention and deletion

We keep information only as long as reasonably needed to provide Raso, protect the service, resolve disputes, and meet legal, accounting, or security obligations. Retention periods vary by record type.

You can permanently delete your account in the app from You → Account & privacy → Delete account. You can also use our account-deletion page if you cannot access the app. Deletion removes or de-identifies your profile and user-created data from active systems. Any Crisp support conversations linked to your account are removed automatically where available, and the remaining support profile is queued for removal within 30 days. Limited records may be retained when required for fraud prevention, security, tax, accounting, dispute resolution, or other legal obligations. Residual copies may remain in protected backups until those backups expire.

Your choices

  • Update account and planning information in the app
  • Unsubscribe from optional marketing email
  • Use device settings to control permissions for optional features when those features are available
  • Turn pseudonymous product-usage analytics on or off from the Profile screen when analytics is available in the app
  • Request access, correction, deletion, or other applicable privacy rights by emailing support@raso.app
  • Delete your Raso account in the app or through raso.app/account-deletion

Adults only

Raso accounts and personalized planning features are for people aged 18 or older. We do not knowingly allow a person under 18 to create or use a Raso account. If we learn that an account belongs to a person under 18, we will take steps to delete it.

Security and changes

We use administrative, technical, and organizational safeguards designed to protect information, but no system is completely secure. We may update this policy as Raso changes and will post the revised date on this page.

Contact

Questions, privacy requests, or complaints can be sent to support@raso.app. Please do not include passwords or unnecessary health information in email.